Faq

Lesha Silver

What is Lesha Silver known for?

Lesha Silver is known for its unique designs, premium quality, and pure 925 sterling silver, offering a wide collection of the best products.

How often does Lesha Silver launch new jewellery collections?

We regularly introduce fresh collections to keep up with the latest trends and customer preferences.

How can I contact Lesha Silver customer support?

You can reach us at +91 93166 05935 or email us at care@lesha.co.in

Purchase & Delivery

How can I place an order in Lesha Silver

To place an order, browse our website—https://lesha.co.in/—and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the instructions to enter your shipping and payment details

Which payment options are available on Lesha Silver’s website?

Lesha Silver offers secure payments through cards, UPI, and other online methods via our trusted PayU payment gateway. Currently, Cash on Delivery (COD) is not available.

How long does shipping take, and what are the charges?

Shipping usually takes 4–8 days, depending on your location, and we offer free shipping across India

Are all Lesha Silver products made with certified 925 sterling silver?

Yes, all our jewellery is made with pure 925 sterling silver and comes with a Certificate of Authenticity.

Does Lesha Silver sell only online, or do you have offline stores as well?

Lesha Silver is available both online and offline, with stores located at Nexus Ahmedabad One Mall, Inorbit Mall Vadodara, and 7 Seas Mall Vadodara.

Coupon Codes & Discounts

How can I use a coupon code?

To use a coupon code, enter the code in the designated field during the checkout process. The discount will be applied to your total order amount.

Where can I find current discounts or promotions?

Current discounts and promotions are listed on our website’s homepage or under the “Promotions” section. You can also sign up for our newsletter to receive exclusive offers and updates.

Can I use multiple coupon codes on a single order?

Generally, only one coupon code can be applied per order. Please review the terms and conditions of each coupon code for any specific limitations.

Product Quality

What materials are used in your jewelry?

Each piece of Jewellery at Lesha Silver is crafted from high-quality sterling silver, which is 92.5% pure silver combined with other metals for durability. We ensure all materials used meet our stringent quality standards.

How do you ensure the quality of your products?

 All our jewellery is crafted from pure 925 sterling silver, is hallmarked, and comes with a Certificate of Authenticity.

What should I do if I have concerns about the quality of my product?

If you have any concerns about the quality of your product, please contact our customer service team. We will work with you to address any issues and provide a satisfactory resolution.

Purchase-Related

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We can make changes or cancel orders that have not yet been processed. Once an order is in the processing stage, changes or cancellations may not be possible.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website or using the tracking number provided in your shipping confirmation email.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer service team immediately. We will arrange for a return or exchange and ensure you receive the correct product.

Returns-Related

What is Lesha Silver’s return and exchange policy?

Lesha Silver offers a 15-day return and exchange policy for unused, unworn, and undamaged items with original packaging and intact tags.

How do I initiate a return?

To initiate a return, contact our customer service team for instructions. You will need to provide your order number and reason for the return. We will guide you through the return process and provide a return shipping label if applicable.

Will I be refunded for the return shipping cost?

Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part. Please refer to our return policy for specific details regarding shipping costs and refunds.

Jewellery Care and Warranty

How should I care for my silver jewellery to avoid tarnishing?

To prevent tarnishing, keep your silver jewellery away from water, chemicals, and perfumes; store it in a dry airtight box, and gently wipe it with a soft cloth after each use.

Do you offer a warranty or guarantee?

  1. While we don’t provide a traditional warranty, every product comes with a Certificate of Authenticity to ensure purity and quality.