Purchase & Delivery

How can I place an order?

To place an order, browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the instructions to enter your shipping and payment details.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. Please check our website for the most up-to-date list of accepted methods.

What are the shipping options and costs?

We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated based on the weight of your order and your delivery location. You can view the shipping options and costs at checkout.

How long does delivery take?

Delivery times vary depending on your location and the shipping method chosen. Typically, standard shipping takes 5-7 business days, while expedited shipping may take 2-3 business days. You will receive a tracking number once your order has shipped.

Coupon Codes & Discounts

How can I use a coupon code?

To use a coupon code, enter the code in the designated field during the checkout process. The discount will be applied to your total order amount.

Where can I find current discounts or promotions?

Current discounts and promotions are listed on our website’s homepage or under the “Promotions” section. You can also sign up for our newsletter to receive exclusive offers and updates.

Can I use multiple coupon codes on a single order?

Generally, only one coupon code can be applied per order. Please review the terms and conditions of each coupon code for any specific limitations.

Product Quality

What materials are used in your jewelry?

Our jewelry is crafted from high-quality sterling silver, which is 92.5% pure silver combined with other metals for durability. We ensure all materials used meet our stringent quality standards.

How do you ensure the quality of your products?

We conduct thorough quality checks throughout the manufacturing process. Each piece is inspected for craftsmanship and materials to ensure it meets our high standards before it reaches you.

What should I do if I have concerns about the quality of my product?

If you have any concerns about the quality of your product, please contact our customer service team. We will work with you to address any issues and provide a satisfactory resolution.

Purchase-Related

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We can make changes or cancel orders that have not yet been processed. Once an order is in the processing stage, changes or cancellations may not be possible.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website or using the tracking number provided in your shipping confirmation email.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer service team immediately. We will arrange for a return or exchange and ensure you receive the correct product.

Returns-Related

What is your return policy?

We offer a return policy that allows you to return items within a specified period, typically 30 days from the date of purchase. The items must be in their original condition and packaging. Please refer to our full return policy for detailed information.

How do I initiate a return?

To initiate a return, contact our customer service team for instructions. You will need to provide your order number and reason for the return. We will guide you through the return process and provide a return shipping label if applicable.

Will I be refunded for the return shipping cost?

Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part. Please refer to our return policy for specific details regarding shipping costs and refunds.